Surepay to Mpesa

How to Withdraw Money from Surepay to Mpesa

Surepay to Mpesa service has been around for more than eight years. It was first introduced in 2015. The service allows organizations and companies to track the funds sent to recipients via Mpesa.

Surepay to M-Pesa is a system designed for PBOs (Public Benefit Organizations) and corporations like HELB (Higher Education Loans Board) who disburse money to its beneficiaries directly.

For instance, Surepay works in partnership with HELB to ensure students access their loans fast on their phones instead of going to the bank.

How Surepay to Mpesa works

Surepay to Mpesa allows corporates to trace the funds from the source to the expenditure. In essence, when you purchase alcohol with the funds meant for school fees, the fund managers will know.

According to Betty Mwangi, Safaricom Financial Services General Manager, Surepay exists to address funding challenges such as

  • Misappropriation
  • Mismanagement

WFP (World Food Programme) used Surepay to Mpesa to send cash to victims of drought in Kenya. Through Surepay, WFP tracked the funds and ensured they were only used to buy food. They were also able to track the balance left after purchasing food items.

Organizations also use Surepay to pay salaries to Mpesa-registered customers. Additionally, Surepay will also be used by farmers to access loans.

Mpesa has over 30 million customers and is the most preferred way of transferring non-cash payments.

Surepay to Mpesa service is cheaper, saves time, is reliable, and is a catalyst towards the cashless economy.

Registration Process

To use Surepay to Mpesa, you need to be registered with Mpesa and HELB

Here are some requirements you will need:

  • A National ID
  • Stable internet
  • Smartphone or a laptop
  • Working phone number
  • M-Pesa app

To register for Surepay using Mpesa, follow the following steps:

  1. Download M-Pesa app
  2. Open the App
  3. Register your Safaricom line on the App (ensure you’re using Safaricom data bundles)
  4. Log into your Mpesa app
  5. Once you’re on the homepage, scroll down to the education tab
  6. Here, you’ll see HELB and Kodris Africa
  7. Click HELB
  8. The mini program will launch (only works with Safaricom data bundles)
  9. Click on sign-in
  10. Agree to the terms and conditions
  11. Click Continue
  12. Enter your phone number
  13. Click Continue
  14. If you don’t have an account proceed to register
  15. Enter your first name as it appears on your national ID
  16. Enter your National ID number
  17. Enter your email address
  18. Enter your phone number
  19. Click sign up

Once you’re logged in you can transfer your funds to Mpesa

Withdrawing money from Surepay to Mpesa

To withdraw money from Surepay to Mpesa for HELB students, follow the following steps

Surepay to mpesa
  1. Dial *334# on your registered Safaricom phone number
  2. Proceed to option 6 “Lipa na Mpesa”
  3. Select 6 “Government services”
  4. Select 2 “HELB”
  5. Log in to your account
  6. Select option 3 to withdraw your funds
  7. if you are not registered, Select 1 to register after option 2 “HELB”
  8. Enter your national ID serial number to register

You can also use the official HELB USSD code to withdraw from Surepay

Follow these steps

  1. Dial *642# (ensure you have enough airtime)
  2. Choose log in
  3. Enter your details
  4. Select upkeep
  5. Choose the amount to withdraw
  6. You will a confirmation message from Mpesa

Sometimes the system may experience delays, give it around 5 minutes and try again.

If you’re using another financial institution to withdraw money from Surepay, use the Mpesa app from the Play Store or App Store. You can also use the USSD code provided by that particular institution.

Final Thoughts

Surepay to Mpesa exists to cut the long queue to the bank for beneficiaries and to track funds usage by corporations.

The solution also addresses misappropriation and mismanagement challenges among the beneficiaries. The service has been a game-changer and continues to change lives across the country.

If you have any challenges, using the system or the USSD codes, contact Safaricom customer care on:

  1. *400#
  2. 100 or +254 722 002100
  3. Email:
  4. Twitter @Safaricom_Care and @SafaricomPLC
  5. Facebook: @SafaricomPLC

If you need further support from HELB, reach them via email address: or call them at 0711052000

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