KUCCPS Wrong payment refund

Steps to Get KUCCPS Erroneous Payments Refund

If you have had a payment issue with KUCCPS and have not yet received a refund, this article will guide you through the process of getting a refund for KUCCPS erroneous payments.

KUCCPS Failed/Erroneous Payment Refund

There are several instances when applicants stumble upon errors while making online payments to KUCCPS. Usually in such cases, the amount is automatically reversed to the applicant.

Other situation can be when you have made wrong payment to KUCCPS.

If you have faced any of these situations and haven’t received the refund, you need to apply for refund.


  1. Phone Number used to make payment
  2. Transaction Code
  3. Other Relevant Information

DO READ : Latest KUCCPS Updates

How to Apply for KUCCPS Erroneous Payment Refund

You need to provide a written request with transaction details. Make sure you include key details like Phone Number used for the payment, Transaction Code etc.

If you are not sure about the written request format, use this :

Written Request Format

Here is a format for a written request to KUCCPS for an Erroneous Payments Refund:

Date – [Write Date Here]

The Chief Executive Officer
Kenya Universities and Colleges Central Placement Service (KUCCPS)

Dear Sir/Madam,


I, [Your full name], wish to request a refund for an erroneous payment I made to KUCCPS on [date of payment].

The details of the erroneous payment are as follows:

  1. Phone number used to make payment: [insert phone number]
  2. Transaction Code: [insert transaction code]
  3. Amount paid: [insert amount in KES]
  4. Date of payment: [insert date]
  5. Payment reference number (if available): [insert payment reference]

I made this payment erroneously and kindly request KUCCPS to refund the above amount paid.

Please find attached the following supporting documents as proof of payment:

  1. Copy of mobile money message/receipt
  2. Screenshot showing transaction details
  3. Other relevant documents (if any)

I understand that KUCCPS requires the mentioned details to process any refund and have provided them accurately. Kindly acknowledge receipt of this letter and confirm next steps regarding the refund.

[Your full name]

[Your phone number]
[Your Postal Address]


  1. Copy of mobile money message/receipt
  2. Screenshot showing transaction details

Send this email to info@kuccps.ac.ke

KUCCPS Payment Refund 2024

When will you get Refund?

As per KUCCPS, If you provide all the required information as per the steps mentioned above, the refund will be issued within 7 days.

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