nrs nairobi e services portal

NRS – Nairobi e-services Portal, Register & Login, Contacts

Nairobi e-services portal also known as NRS is one stop for various services. Nairobi county has developed this dedicated portal to provide various services to the citizens.

Nairobi Services NRS Portal

The e-services portal is a one-stop solution to avail of various services in Nairobi county. In order to avail of the benefit of the services, user registration is mandatory. Once registered, you may log in and avail of the respective service. The online payment module is integrated within the NRS portal.

City Council Portal Services List

Here is the list of services available on the Nairobi e-services portal:

  • Parking Services – Daily, Seasonal, Reserved Parking
  • Business Licencing Services –  Single Business permits, Weights and Measures, Betting and gaming

Land Services

  • Add Land Record (LR)
  • Ground Rent/SDR
  • Rates Search
  • Land Owner Amendment
  • Land Survey
  • Land Clearance
  • Property Development Applications

Essential Services

  • Fire & disaster management
  • Education
  • Environment
  • Roads, Public Works & Transport
  • Admin and Other Services
  • Agriculture (Fisheries & Vet Services)
  • Cooperative
  • Bus Shelter Services

Health Services

  • Health Certificate and Other Licences
  • Other Health Services
  • Ambulance Services

Advertisement Services

  • Advertisement (Small Format)
  • Advertisement (Large Format)

Property Services

  • Tenancy Application
  • Tenancy Transfer

Social Services

  • Hire of County Grounds
  • Hire of County Halls
  • Hire of School Facilities
  • Hire of County Equipment
  • Hire of Stadium

As you can see, there are lots of services available. Each and every service can be availed online once you successfuly create account on the portal. After signing in, you can choose the service you want to avail and then easily apply.

How to Register on Nairobi e-services Portal

The user registration process is mandatory. Without signing up, you can’t take benefit of any of the services mentioned above.

Here are the steps you need to follow to complete the online registration

  • Head to the Signup page
  • Choose from Individual or Non-Individual
  • Individuals need to provide their National ID number while Non-Individuals need to provide their KRA details
  • Follow the steps to complete the registration process.
  • Once registered, you will have a password to access the platform

Your National ID or KRA pin will be used as User ID to login and the password that you set above will be used to login.

DO READ: Nairobi Expressway Registration

Nairobi County e-Services Portal Login

Registered users can access the self-service e-services platform. Here is the login process:

nrs login
  • Choose Individual or Non-Individual
  • Enter your National ID or KRA Pin
  • Enter the password
  • Choose Citizenship (Citizen or Alien)
  • Click on Login to Proceed

Recover Lost Password

If you have somehow lost the password, you can easily recover or reset it. Here is the process:

Head to the recover password page –

  • Enter your National ID/KRA Pin/Passport
  • Click on “Next”
  • Now you will get an OTP (One Time password)
reover password
  • Once you provide that, you can easily reset the password

Nairobi eServices NRS Contacts

Here are the contact details.

➡️ Email –

➡️ Phone Number – +254 0709 01 4747

➡️ Social Media –

➡️ Call Center Email –

Official Website
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