Nairobi Water – Check Bill, Online Payment, Pay Bill Number

Now check your water bill online on your phone & make an online payment in a few minutes. Thanks to the partnership of Nairobi water and sewerage company with various banks/wallets, the system is now revamped and user-friendly.

The Nairobi Water Portal is a one-stop shop for all your water needs in the city. The portal has everything from finding out how to pay your water bills to get help fixing a leaky pipe.

Nairobi Water

The portal is easy to use and navigate and is available 24/7. You can also learn about the different types of water services the city offers and more about conserving water.

Kenya’s capital city Nairobi is now making it possible for residents to pay their water bills online. This is a significant step forward for the city, which has long struggled with inefficiencies and corruption in its water department.

The new online payment system is simple and easy to use and accepts payments from all significant Kenyan banks. This will help to speed up the process of getting water bills paid and will also help to reduce corruption.

This is excellent news for the people of Nairobi, who have long been waiting for this reform. With this new system in place, they can be sure that their water bills will be paid on time and that the money will go where it is supposed to.

Gone are the days when you need to physically wait for water bills to arrive. Thanks to online services, you can now check and pay bills online.

Nairobi Water and Sewerage Company (NWSC) cannot pay water bills through a post box.

The traditional bill delivery methods were responsible for delayed deliveries. Ultimately the customer had to suffer by paying late fees.

As the new water bill payment system is introduced, these issues will no longer be observed.

Nairobi Water Bill Check

The registration process is essential if you are willing to avail the benefit of digital services. Once signed up, you can view water bills online, make payments, and do other things.

How to Check Water Bill on the Phone

Instead of checking a water bill through a website, a mobile phone is an alternative to registering and checking pending accounts.

NWSC established a short code “888” to check water bills, ask for assistance from the institution, or update personal information.


How to Check Nairobi water bill with Jambo pay.

Water bills can be checked online via Jambo Pay.

  • Visit the Jambopay page
  • Search for “Nairobi Water”
  • Visit the balance checking page directly from HERE.
nairobi water bill online payment check
  • Enter the Nairobi water account number and hit the “Get Balance” button to check the details

Nairobi Water Bill Payment

You can pay your bill using the methods listed below:

NCWS-approved payment point: Customers can pay their bills in cash or by credit card at the central business district’s NCWS office on Kenyatta Avenue. Customers are advised not to pay through anyone other than authorised cashiers at NCWS.

Other payment methods include:

  • Mpesa
  • Equitel
  • Airtel cash

Nairobi Water Online Payment on Mpesa Pay Bill Number

  • Choose Pay Bill from the M-PESA option.
  • Enter the Business code 444400.
  • Next, enter the bill account number.
  • After that, enter the amount you desire to pay (between Ksh100 – 35,000)
  • Enter your M-PESA PIN.
  • Confirm that the information is correct and click OK.
  • After a few moments, you will receive a message from MPESA confirming the payment.

Pay NCWS Bill Airtel Money

  • Open Airtel Money option
  • Choose the ‘Make Payments’ section.
  • Then select Pay Bill.
  • Select Nairobi Water from the listed menu.
  • Enter the amount you want to pay in KES.
  • Confirm with your Airtel Money PIN.
  • Under reference, enter your Nairobi Water Account number

Nairobi Water Bill Payment using Equitel

  • Select My Money
  • Select send/pay
  • Select account number
  • Select paybill
  • Select business
  • Select bill to pay: Nairobi Water – 6800002
  • Enter the bill account number.
  • Enter the amount, then confirm all details.

Nairobi Water Paybill Numbers

Mpesa Users444400
Equitel Users6800002

Nairobi Water Contacts

Official Website
Call Center Numbers+254702206418
AddressKampala Rd, Off Enterprise Road Nairobi Kenya

If you have questions or concerns about your water service, the Nairobi Water Portal is the best place to start. With its comprehensive information and helpful resources, you’ll be able to find answers and get the assistance you need.

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