There are many times when there is a need to contact KPLC customer care. In the event of filing a complaint, or enquiry, there is the need to have a word with customer care.
Let’s explore how to contact KPLC customer care.
Contacting KPLC Customer Care
Kenya Power does its best to address customer issues. The Self-service portal is also a great help. Customers who are not tech savvy, however, like to have a word with customer care executives.
This article is focused on providing contact methods for KPLC customer care.
KPLC Customer Care Phone Number
You can dial their phone number if you are a KPLC customer and want to talk to a customer care executive to answer your queries.
Here are the customer care helplines:
Mobile Numbers | 0703070707, 0732170170 |
Hotline Number | 95551 |
Telephone Number | +254203201000 |
KPLC Regional Customer Care Cell Numbers
Before we sshare the regional numbers, kindly check the tables below to understand which parts are covered.
Regions | Counties Covered |
Central Rift | Nakuru, Kericho, Bomet, Narok, Baringo, Nyandarua, Samburu |
North Rift | Uasin Gishu, Trans Nzoia, Elgeyo Marakwet, Nandi, West Pokot, Turkana |
Mt. Kenya | Nyeri, Muranga, Embu, Meru, Kirinyaga, Tharaka Nithi, Isiolo, Laikipia, Marsabit |
North Eastern | Kiambu, Kitui, Garissa, Wajir, Mandera |
Coast | Mombasa, Kilifi, Lamu, Kwale, Taita Taveta, Tana River |
South Nyanza | Homa Bay, Migori, Kisii, Nyamira |
Western | Kisumu, Siaya, Vihiga, Kakamega, Bungoma, Busia |
Nairobi Region
NAIROBI NORTH | Embakasi, Kamukunji, Kasarani, Makadara, Mathare, Roysambu, Ruaraka & Starehe |
NAIROBI WEST | Kajiado county, Dagoretti, Dagoretti South, Kibra, Langata & Westlands Subcounties |
NAIROBI SOUTH | Machakos & Makueni county; Embakasi Central, Embakasi East, Embakasi South & Embakasi West sub counties |
Region | Name | Cell Number |
Nairobi North | Charles Mwaura | 0722702574 |
Nairobi West | Phineas Marete | 0722620800 |
Nairobi South | Aggrey Machasio | 0721329566 |
Central Rift | Geoffrey Muli | 0722829295 |
Coast | Hezekiah Mwalwala | 0722626789 |
North Eastern | Daniel Kamau | 0722890182 |
North Rift | Kimutai Bett | 0727830261 |
Mt. Kenya | Kenneth Chege | 0722344744 |
Western | Dan Obiero | 0710600333 |
South Nyanza | John Guda | 0717720915 |
All Counties KPLC Customer Care/ Emergency Numbers
County | Name | Mobile Number |
Baringo | Stephen Usagi | 0721852753 |
Bomet | Christopher Omwenga | 0722 826120 |
Bungoma | Erick Langat | 0722719738 |
Busia | David Mwachi | 0722 675506 |
Elgeyo | Marakwet Winnie Taru | 0721803603 |
Embu | Richard Muindi | 0722 454140 |
Garissa | Ahmed Shalleh | 0723 295469 |
Homabay | Alex Amboko | 0723 373466 |
Isiolo | Godana Abduba | 0713 440360 |
Kajiado | 0729 525468 | |
Kakamega | Eunice Masese | 0733 427500 |
Kericho | Daniel Kipkoech | 0725 863045 |
Kiambu | Kennedy Ogalo | 0713 92036 |
Kilifi | Robert Mahaga | 0722 415545 |
Kirinyaga | Daniel Watury | 0722 826123 |
Kisii | Mang’era Moronge | 0733 685526 |
Kisumu | Eric Ohaga | 0721897978 |
Kitui | Antony Mwangi | 0714 814380 |
Kwale | George Mwabusa | 0721707811 |
Laikipia | Harrison Kamau | 0720 326218 |
Lamu | Benard Kataka | 0724 580070 |
Machakos | Kennedy Owino | 0720 384776 |
Makueni | Lango Vaya | 0722 509630 |
Mandera | Ali Golicha | 0721751785 |
Marsabit | Wario Roba | 0715344759 |
Meru | Timothy Waswa | 0723995095 |
Migori | Wesley Kerich | 0723664794 |
Mombasa | Hicks Waswa | 0720775180 |
Murang’a | James Kiage | 0706442807 |
Nakuru | Kipkemoi Kibias | 0722424491 |
Nandi | Evans Kesenwa | 0711193093 |
Narok | George Wairimu | 0727662257 |
Nyamira | Duncan Machuka | 0727638943 |
Nyandarua | Joseph Mwangi | 0726322004 |
Nyeri | Barnabas Munyao | 0734555288 |
Samburu | Richard Okoth | 0721623223 |
Siaya | Calvin Jagongo | 0721803159 |
Taita Taveta | Lucas Huko | 0721338008 |
Tana River | Joseph Ndegwa | 0722867011 |
Thaaraka Nithi | Eric Machini | 0713047080 |
Trans Nzoia | Daniel Tidongoluk | 0724663471 |
Turkana | Gideon Kogo | 0729289190 |
Uasin Gishu | Evans Anangwe | 0723056998 |
Vihiga | Evans Kowuor | 0722805966 |
Wajir | Amin Bishar | 0722705378 |
West Pokot | Milimoh Amusavi | 0725149500 |
Other Methods to Contact KPLC Customer Care
There are many other ways to contact customer care. This includes USSD Helpline, contacting over email and on social media.
USSD Helpline
If you are not using KPLC app, you can use the USSD code. From your phone, dial *977# and follow the steps available on your phone screen afterwards.
Email ID
You can always forward your complaint to customercare@kplc.co.ke
Social Media
Sharing your complaint on Social media is a great way to get your voice heard. You can write a tweet addressing your issue and tag @KenyaPower_Care.
You can contact KPLC customer care at https://www.facebook.com/KenyaPowerLtd too.
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Last Updated on March 29, 2023 by Chido Kache