KPLC Customer Care – How to Contact

There are many times when there is a need to contact KPLC customer care. In the event of filing a complaint, or enquiry, there is the need to have a word with customer care.

Let’s explore how to contact KPLC customer care.

Contacting KPLC Customer Care

Kenya Power does its best to address customer issues. The Self-service portal is also a great help. Customers who are not tech savvy, however, like to have a word with customer care executives.

This article is focused on providing contact methods for KPLC customer care.

KPLC Customer Care Phone Number

If you are a KPLC customer and want to talk to a customer care executive to answer your queries, you can dial their phone number.

Here are the customer care helplines:

Telephone Number+254203201000

Other Methods to Contact KPLC Customer Care

There are many other ways to contact customer care. This includes USSD Helpline, contacting over email and on social media.

USSD Helpline

If you are not using KPLC app, you can use the USSD code. From your phone, dial *977# and follow the steps available on your phone screen afterwards.

Email ID

You can always forward your complaint to

Social Media

Sharing your complaint on Social media is a great way to get your voice heard. You can write a tweet addressing your issue and tag @KenyaPower_Care.

You can contact KPLC customer care at too.


Last Updated on October 11, 2022 by Okello

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